CUSTOMER CARE / STORE POLICY

PAYMENT METHODS

PRIVACY & SAFETY

We currently accept payment through PAYPAL 

All prices shown on this website are quoted in pounds sterling and are inclusive of current UK VAT rate of 20%.

Product prices exclude the cost of delivery.

The total cost of your order is the price of the product plus delivery.

 

We reserve the right to amend prices in the event of VAT changes or changes in supplier prices.

 

Currency

Please note that all website prices are accurate in UK sterling only - the Euro and US dollar conversion at the checkout is intended as a helpful estimate only. Actual conversion rates will be subject to your bank at the time of processing. You may also incur additional currency conversion fees.

 

 

 

In order to process your purchase, your name, postal address, email address and phone numbers are all captured within this website.

This information will be stored for a period of two years. If you would like this information removed before this time, please email enquiries@studiobigwood.com. It may not be removed before the refund / exchange window expires. This is 30 days from receipt of your items.

 

This website processes payments via PayPal.

Studiobigwood does not store your credit card details.

 

CONFIDENTIALITY

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential.

We do not supply our 'mailing information' to third parties. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency.

 

MAILING LIST

You will not be automatically added to our mailing list. If you would like to receive our emails, please subscribe via the sign-up on our website or follow us on Instagram @studiobigwood

If you sign up to our mailing list, you can expect to receive occasional emails showcasing new collections and promotional offers. Your first name, surname and email address will be kept within the professional mailing list we subscribe to.  We will never share or sell your contact details.

Your name and email address will remain in this list until you choose to unsubscribe by using the UNSUBSCRIBE link at the bottom of our emails. If you would like to update your details or contact us at any time to ask about what we are holding, or have your details removed entirely from the mailing list please contact us: enquiries@studiobigwood.com

Terms & conditions

DISCLAIMER 

We are a small company , and strive to produce a quality product we hope you will love and appreciate.

We have tried to ensure that the descriptions and specifications are correct on this website. Please note that, while the colours displayed are as close a representation as possible, slight variations in the actual goods may occur. Every care is taken to ensure colourfastness of all prints, however this cannot be guaranteed - some colour run may occur during washing, especially with dark shades, colours may also fade slightly overtime. All measurements given are approximate. 

Irregularities in both colour and print are part of the printing process making every cushion slightly different & unique. Please embrace this as the special quality inherent in the traditional craft of hand printing. The photographs are a representation of the item and not exact.

 

Colour swatches are available on request – please refer to FAQ for details.

If you have any questions regarding a product or require further information or photos, please contact us directly – we will be happy to help.

 

ORDER & RETURNS

 

Our ethos is to maintain an element of exclusivity and sustainability by not over producing our products.

As our items are handprinted by ourselves and we do not hold a lot of stock. We aim to send out all orders within 7 days of payment receipt, however sometimes during busy periods it can be longer. so please allow up to 14 days.

We hope that you are happy with your purchase, however if you are not, please return it to us unused & undamaged with the tags still on within 14 days of purchase and we will be happy to exchange it or give you a refund – see returns section for more information.

 

Legal

 

Copyright

By entering and using this site, you acknowledge and agree that all the text, graphics, images and design including fabrics and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, and other intellectual property rights, which are owned by Studiobigwood. You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only.

 

Liability

 

We (Studiobigwood) - take all reasonable care, within our power to do so, to keep the details of your order and payment secure, however, in the absence of negligence on our part, We cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data that You provide when accessing or ordering from this website.

The information contained in this website is for general information purposes only – the information is provided by studiobigwood and while we endeavour to keep information up to date and correct, We make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability or availability with respect to this Website or the information and products on the Website for any purpose.

The images on this website are for illustration purposes and other items may be illustrated alongside to give context. Colours are as accurate as the photographic and printing process will allow, all measurements are approximate. Any reliance You place on such information is therefore strictly at your own risk. In no event will studiobigwood be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Company details:

!2-14 Wellfield Road. London. SW16 2BP. UK

T/A  David Fleet Bigwood.    Vat reg : 710 1164 96